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A U.S. founded web hosting provider offering shared, WordPress, email and white label reseller hosting plus domain registration, built on NVMe SSD infrastructure with LiteSpeed web servers and 24/7 human support.
Shared hosting suits personal and small business sites; WordPress hosting adds managed caching, staging and automatic updates; reseller hosting is for agencies hosting client sites; email hosting gives your team professional mailboxes at your domain.
Yes, upgrade any time from your client area with prorated billing. Your sites keep running during the upgrade.
Every hosting plan includes a 30 day money back guarantee. Not satisfied in your first month? Full refund, no questions asked.
No. Your plan renews at the same price you signed up at, we don't do first term bait pricing.
All major credit and debit cards, and PayPal. Annual plans can also be paid by bank transfer on request.
Cancel within 30 days of signup from your client area or by ticket, and we refund your hosting fees in full. Domain registrations are non-refundable since they are registered in your name immediately.
Yes, at any renewal. Annual billing saves 20 to 30% depending on the product.
Yes, we email you 14 days and again 3 days before any renewal charge.
Industry standard cPanel for hosting accounts, and WHM for resellers. Softaculous is included for 1-click installs of 400+ applications.
NVMe SSD storage on every plan, typically several times faster than the SATA SSDs (or spinning disks) budget hosts use.
PHP 7.4 to 8.3 with per-account version selection, plus MySQL/MariaDB, and Node.js and Python via the Application Manager on Business tier plans.
Yes, SSH and SFTP are available on all shared Business, WordPress Business and all reseller plans.
Dallas, New York, London, Frankfurt, Singapore and Sydney. Choose your location at checkout.
Imunify360 malware protection, a web application firewall, DDoS mitigation, free SSL certificates and automatic daily backups, on every plan, at no extra cost.
Yes, enable 2FA on your client area and cPanel accounts. We strongly recommend it.
Automatic daily backups stored off-server and retained for 30 days. Restore a full account or individual files/databases yourself in one click, free.
Imunify360 quarantines malware automatically. If anything slips through, our security team cleans your account and restores from a clean backup, free of charge.
Yes. Websites, databases, mailboxes and (for resellers) entire cPanel account sets are migrated free by our engineers, usually within 24 hours.
No. We copy everything to our servers first, verify it works, and only then switch DNS. Visitors never see downtime.
Just your current provider's control-panel login, submitted through an encrypted support ticket. We handle the rest and keep you updated.
Yes, domain transfers extend your registration by a year and include free WHOIS privacy. We'll guide you through the unlock/EPP-code steps.
Step-by-step guide and tutorials for managing your services
Technocal, billing or sales, our team responds around the clock
Median response under 5 minutes, 24/7, including holidays